ST ENODOC HOTEL ACCESS STATEMENT

The St Enodoc Hotel prides itself on high standards of service. We make every effort to ensure we are aware of any guests who have any special needs or disabilities, in order to ensure their stay at the hotel is as comfortable and enjoyable as possible.

It is our aim that guests with special requirements do not fell that they are discriminated against in any way and they are welcomed in the same way in which we deal with all our guests.

We are committed to ensuring that all potential guests are made fully aware of the hotel’s physical layout and of the facilities and style of the hotel, so that they can make a fully informed decision as to whether St Enodoc is the kind of place they wish to spend their holiday. It is our policy to conform to all the relevant legislation.

THE HOTEL 

The St Enodoc Hotel was built in 1924 as a private house, over the years the house was re-developed to provide living accommodation to the Royal Family during the war.

The hotel was re-developed in 1999 by Mr Dennis Marler, opening up all available spaces. Although we have undertaken to adapt certain areas of the hotel to try to overcome any physical barriers and limitations that the design and layout have created, some physical limitations do still exist. The hotel does not have a lift to the hotel bedrooms and unfortunately do not have lower ground floor bedrooms.

WHEELCHAIR USERS 

Guests who are visiting the hotel for our restaurant and are wheelchair bound will find that access to some of our facilities is restricted. However our aim is to ensure that all guests are offered some assistance where appropriate and on arrival, that the appropriate ramps are provided to ease access wherever feasible. In addition, our Restaurant Manager will be made aware of specific needs so that guests can be seated appropriately and we ensure that trained staff are readily available to assist them where required. Guests will be offered assistance in a discreet and courteous manner and only when it is appropriate (i.e. with regards to the navigation of stairs, opening of doors).

VISUALLY IMPAIRED GUESTS 

Where guests are visually impaired, our aim is always to provide the guest with accommodation easily located and the Restaurant will be advised of the guests needs. Menus with larger print can be prepared or alternatively when menus are distributed, assistance can be provided in reading the menu if guests are unaccompanied.

GUESTS WITH HEARING IMPAIRMENTS

We would ask guests with any hearing impairments to advise reception, so that we can ensure that relevant staff are aware of their needs particularly in the event of a Fire evacuation.

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